Overview
An Annual Maintenance Contract is the simplest way to take printer breakdowns off your budget's list of surprises. For one agreed yearly fee, your commercial printers are professionally serviced on a planned schedule, and when something does fail, your callout is prioritised with next-business-day on-site response as standard.
AMC sits between ad-hoc repairs and a full managed print service. There is no monitoring platform and no consumables management — just dependable, contracted maintenance cover with fixed costs your finance team can plan around. It is the right fit for organisations that manage their own toner and usage but never want to negotiate a repair bill under pressure again.
What's included
- Fixed annual pricing per device or fleet
- Scheduled preventative maintenance visits
- Priority engineer callouts
- Next-business-day on-site response
- Labour-only or comprehensive parts cover
- Firmware updates at each visit
- Calibration, cleaning and wear checks
- Annual fleet condition report
Cover levels
Labour-only AMC covers every engineer visit and all workmanship for the year, with parts charged at agreed rates as used — the lowest fixed cost, suited to newer fleets. Comprehensive AMC also includes replacement parts (excluding consumables such as toner and staples), giving fully predictable costs on hardworking or ageing fleets. Both levels can cover mixed-brand, multi-site estates under a single agreement.
Why Counterlink
Because we are independent and sell no hardware, our AMC has no hidden agenda: we keep your existing devices running as long as they are economical to run, and our annual condition report tells you honestly when one is not. One contract, one number to call, every brand covered.
Frequently asked questions
What is a printer AMC?
An Annual Maintenance Contract (AMC) is a fixed-price yearly agreement under which we service and repair your commercial printers. It includes scheduled preventative maintenance visits and priority engineer callouts, with labour-only or comprehensive parts-inclusive cover options.
How is an AMC different from Managed Print Services?
An AMC covers servicing and repair for a fixed annual fee. Managed Print Services goes further: remote monitoring, automated toner replenishment, usage analytics and continuous cost optimisation. AMC suits organisations that want dependable maintenance cover without a fully managed service.
What cover levels are available?
Labour-only AMC covers all engineer visits and workmanship, with parts charged as used. Comprehensive AMC includes parts (excluding consumables such as toner). Both include scheduled preventative visits and priority next-business-day response.
Can mixed-brand fleets be covered under one AMC?
Yes. As an independent provider we cover HP, Canon, Brother, Epson, Lexmark, Ricoh, Xerox, Kyocera, Konica Minolta, Sharp and other commercial devices under a single annual contract across all your sites.