Overview
Managed print is the difference between reacting to printer problems and never hearing about them. Under a Counterlink managed print agreement, we remotely monitor every device in your fleet, dispatch engineers before failures bite, replenish toner automatically before it runs out, and report on usage and cost every month.
Unlike manufacturer-tied MPS providers, we are independent: we manage mixed fleets across every major brand, and we never use the contract as a lever to sell you hardware. Your agreement covers service, parts, consumables and response times — measured against a written SLA.
What's included
- Remote device monitoring
- Automated toner replenishment
- Preventative maintenance programme
- Next-business-day engineer response
- Usage analytics and monthly reporting
- Continuous cost optimisation
- SLA management and reviews
- Asset lifecycle management
Why Counterlink
Our contracts are built around your operations: defined response times, uptime commitments, quarterly reviews and transparent per-device pricing. If your fleet shrinks, your contract shrinks with it — accountability your procurement team can actually measure.
Frequently asked questions
What does a managed print contract include?
Monitoring, preventative maintenance, engineer callouts, parts, toner replenishment, usage reporting and SLA reviews. Contracts are tailored per estate, priced per device or per page.
Can you manage a mixed-brand fleet?
Yes. Managing mixed estates across HP, Canon, Ricoh, Xerox, Kyocera and other manufacturers under one contract is precisely what an independent provider is for.
Do we have to replace our existing printers?
No. We take on your existing fleet as it stands. Lifecycle recommendations come later, driven by the data — and we don't profit from them either way.
What SLAs do you offer?
Next-business-day on-site response is standard UK-wide, with enhanced options agreed per contract alongside uptime and resolution commitments.